North Little Rock, AR
Posted on 12/7/2017
Responsibilities and Duties:
Ensure proper follow-through on all directives, bulletins and schedules from the Corporate Office and IT Field Operations Manager. Maintain a good flow of communication with Corporate Office and all field locations within the Corporation.
Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
Be familiar with procedures for handling all aspects of customer complaints and disputes and resolve any customer complaints in a friendly, courteous manner. Advise the IT Field Operations Manager of serious complaints or incidents.
Act as first level support within the auction for local help desk, server installation/maintenance, system/personnel IMAC’s, telephone system maintenance, audio/video systems, Live Block system, etc.
Proactively seek solutions to recurring problems and/or ways to build efficiencies in processes.
Perform system upgrades and enhancements, as needed. Continually evaluate all infrastructures at auction facilities in the region to ensure systems function at peak performance.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Maintain a good flow of communication with IT Field Operations Manager, auction and other pertinent personnel.
Monitor and control all area related conditions, property and equipment within corporate standards for cleanliness, proper maintenance and safety. Advise Maintenance of all breakdowns and maintenance immediately.
Make sure all area conditions do not threaten employee safety. Respond to and follow proper procedures on employee accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately.
Educational Requirements and Qualifications: Associate’s Degree preferred with equivalent work experience required. Two (2) to five (5) years of IT auction experience with the following required: server and PC installation/maintenance, server room maintenance, phone system cabling, network systems and cabling (routers, switches, copper, fiber, etc.), arbitration video/audio configurations, online sales installation documentation (Live Block, Cyberlot, Mobile Auction, etc.), PC build/repair, Live Block systems installation, wireless systems installation and maintenance.