Field Customer Service Representative - Denver, CO


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Denver, CO

Posted on 12/7/2017


Job Overview

Company:
CHEP Inc
Location:
Denver, CO
Employment Type:
Full-Time
Application Deadline:
1/6/2018
Relocation Covered:
Yes

Job Description



CHEP is the world leader in pallet and container pooling services, serving many of the world's largest companies. CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their products to distributors and retailers.

CHEP partners with customers to develop pooling solutions that ensure reduced product damage, offer enhanced delivery efficiencies, eliminate waste and cut supply chain costs, adding exceptional value for its customers. With more than 300,000 customers around the globe, including Procter & Gamble, SYSCO, Carrefour, Kellogg's, Woolworths, Kraft, Nestlé, Lion Nathan, The Home Depot, Tesco, Unilever, Hewlett Packard, Ford and GM, CHEP is known for "Handling The World's Most Important Products…Everyday."

CHEP employs more than 7,700 employees in 42 countries and benefits from more than four decades of industry experience internationally.



Position Description



Position Purpose

Earning the right to grow the CHEP program through World Class Customer experience, retention, satisfaction and loyalty.  This position is responsible for managing CHEP assets for assigned high-volume MFG accounts through physical visits to customer locations and strategic alignment with CHEP commercial functions. Builds relationships with customer plant level contacts to understand the value drivers behind the customer’s supply chain. Main function is to deliver customer value on the program by delivering timely issue resolution and solutions that exceeds the customer’s needs.

Major/Key Accountabilities

Measures

Scope

Annual Revenue Budget: n/a

Countries : US

Number of Staff (direct): 0

Number of Staff (indirect): 0        

Total (FTE): 0

Authority/ Decision Making

Identify customer issues and drive to resolution

Can identify growth opportunities or commercial issues

Challenges

Effective communication of customer issues resulting in timely resolution

Increasing time spent with customers while minimizing travel costs

Partnering with office-based teams to interact with customers and resolve issues

Key contacts

Internal:

External:             

Qualifications

Bachelor’s degree in Business or related field or equivalent job experience.

Experience

Skills and Knowledge

Languages

Required:            





Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment. Come help us… Handle the World's Most Important Products. Everyday. www.chep.com/jobs EOE



We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at .






 

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